What do you
need help with?

For RSVPs and tickets issued through Reserv'd: in the app, on the Card tab, under the event, and in your confirmation email. Confirmed RSVPs and tickets can go to Apple Wallet from the app. Once it's on your phone it opens without signal. Tickets for listings from around town come from the provider named on the listing and follow their instructions; they don't appear in Reserv'd.

Check you're signed in with the email you used for the RSVP or purchase. Sign out and back in with that one. Still missing? Contact support with the event and the name on the reservation.

Entry is up to the venue and the event's conditions (age, capacity, dress, time). The event's page shows what applies. Your ticket is scanned once at the door.

In the app, tap Forgot password? on the sign-in screen; the reset link goes to your email. Check spam if it doesn't arrive.

Check spam first, then contact support for help with your account.

Tickets and tables are sold by the venue or host running the event. Reserv'd is the app it runs on. Events listed from around town are sold by the provider named on their card.

What applies depends on the event and how you got in: a free RSVP, a ticket through Reserv'd, or a ticket bought through an outside provider. Start with the event's page and the seller. If an event on Reserv'd was cancelled or you can't reach the venue, contact support with the event and the name on the reservation.

Check your Reserv'd tickets and confirmation emails for the same date and amount. We can help identify it: email support with the amount, the date and the last four digits of the card. You can also contact your bank or card issuer at any time.

On the web at blackmarketconcepts.com/login/ with your curator account, or in the app. Same account both places.

In the app: open the event → Put someone on. On the Desk: open the event → Guest list → + Add & send QR. Enter their name and email: they're added to the list and get their QR ticket by email, and the door scans it like any other. If the email doesn't go through, use Resend on the list.

In the app: Door → Payouts. The Desk shows payout information read-only.

For curators explains it; Get started creates the account.

Ask the curator for the event's door code and go to blackmarketconcepts.com/door/ on your phone. No account needed. The code works from 24 hours before the event's start time until 2 hours after its end time.